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Refund and Return Policy


At MobileB12.Co.Uk, we regret to inform our customers that we do not accept returns for medicines, including prescription medicines or any items with a broken hygiene seal. You are entitled to inspect our products reasonably, and you may return used items only if they are damaged or faulty. If you are unsatisfied with any items purchased from us, please see below for our returns policy. To request a refund, kindly inform us of your return, and return all items within 28 calendar days of your purchase date. It is important to note that items must be in their original condition, which includes keeping any hygiene seals in place. Please be advised that we cannot accept a return for any items with a broken seal where this needs to be in place for health or hygiene reasons.

How to return items

If you have any unwanted items purchased at MobileB12.Co.Uk, we kindly request that you return them to us within 28 calendar days of your purchase date. Please note that we are only able to process refunds for items returned to our company and not to any other retailer. To qualify for a refund, a valid receipt must be provided, along with the original card used for payment (if applicable). We reserve the right to decline refund requests if a valid receipt is not provided and may offer an exchange or credit voucher instead.

Damaged and faulty items

If you receive any damaged or faulty items from MobileB12.Co.Uk, please contact us immediately by phone or email. If you discover any issues with your order within 30 days of receipt, you can claim a refund for faulty goods. In certain cases, we may offer to replace or repair the item free of charge. However, if the first repaired or replacement item also proves to be faulty, you can claim a refund at that point, except for items that have failed due to normal wear and tear. Please be aware that some of our products come with additional manufacturer's warranties, especially electrical items, which may offer you further rights, so it is important to review these warranties carefully.